Cancellation Policy
Cancellation 30Days or More Before the Start of the Trip:
Refund options Voucher / REFUND
- 5% deduction of the trek fee
- 100% cash voucher for any trip, valid for one year
- Transfer the trek (any trek, any date) to a friend
Cancellation Between 20 Days and 10 Days Before the Start of the Trip:
Participants can select from the following refund options:
- 30% deduction of the trek fee
- 100% cash voucher for the same trip, valid for one year.
- 100 % cash voucher for any trip, valid for one year.
- Transfer the trek (same trek, any date) to a friend
Cancellation Between 10 Days and 01 Days Before the Start of the Trip
Refund options include:
- 50% deduction of the trek fee.
- 100% cash voucher for the same trip, valid for one year.
- 50% cash voucher for any trip, valid for one year.
- Transfer the trek (same trek, any date) to a friend.
Cancellation Less Than 5 Days Before the Start of the Trip:
Refund options are limited to:
- full Trek cost will be not refundable
- 20% cash voucher for the same trip, valid for one year
Note: If a booking is made using a voucher or discount code, the policies related to vouchers and discounts cannot be altered.
Cancellation by Himalayasgriffon
While cancellations are extremely rare, unforeseen circumstances may require us to cancel a trek before its scheduled departure. These circumstances include, but are not limited to, continuous rain or snow, thunderstorms, snowstorms, landslides, floods, earthquakes, or other natural calamities that pose a risk to trekkers’ safety. Additionally, events like local riots, curfews, pandemics, lockdowns, government orders, or similar situations may also result in cancellations.
In such cases, Himalayasgriffon will issue a voucher equivalent to the full trek amount, redeemable for any of our treks within one year from the cancellation date.
Important Note: The issuance of a voucher is not applicable if you are required to descend from the trek for reasons such as insufficient fitness, symptoms of Acute Mountain Sickness (AMS), high blood pressure, exceeding the turnaround time, health concerns, or violations of trek rules (e.g., smoking or drinking). In these cases, no voucher will be provided.
Trek Shifting Policy
At Himalayasgriffon, we acknowledge that weather conditions in high-altitude regions can be highly unpredictable, often changing without warning. In addition, certain circumstances beyond our control—such as natural disasters, political unrest, pandemics, or government-mandated lockdowns—may affect our ability to conduct a trek as planned. In such cases, we will make every effort to offer an alternative trek that is both safer and more suitable for the participants.
If a trek shift becomes necessary due to such uncontrollable factors, we will issue a voucher to cover any cost differences between the originally scheduled trek and the alternative trek. This voucher will be valid for one year from the date of issuance. Please note that cash refunds or reimbursement for the difference in cost will not be applicable under these circumstances.
Important Notes
• Trek batch changes are subject to seat availability in the desired batch.
• If transferring a trek to a friend, the transferee must meet all the mandatory requirements set forth by Himalayasgriffon.
• Himalayasgriffon reserves the right to amend or cancel policies without prior notice.
• Cash refunds are only applicable for bookings made without using promotional offers or vouchers.
Cash Voucher Terms and Conditions
1. The voucher is non-transferable.
2. The voucher cannot be combined with any other offers from Himalayasgriffon.
3. It is valid for treks booked directly with Himalayasgriffon in India.
4. To redeem the voucher, use your registered phone number or email ID.
5. All other terms and conditions applicable to trek bookings with Himalayasgriffon also apply to the voucher.
6. Himalayasgriffon reserves the right to add or modify these terms and conditions without prior notice.
Itinerary and Schedule Changes
Trek itineraries are crafted using the most accurate information available at the time of planning. However, Himalayasgriffon reserves the right to adjust expedition dates, personnel, or itineraries as needed due to changing conditions. In the event of delays or changes caused by adverse weather, road conditions, transportation issues, government interventions, airline schedules, health concerns, or other unforeseen contingencies, any additional costs incurred will be the responsibility of the participant.
Furthermore, Himalayasgriffon reserves the right to decline or accept any individual as a trip participant at its discretion, for any reason.
This version maintains clarity while enhancing the professional tone of the original policy
